Tenant FAQs

Unfortunately, we cannot hold a property without a security deposit and approved application in hand. To best serve our clients, we operate on a first come, first served basis for the most qualified tenants with the fastest move-in date.

For single family homes, condos, and townhomes - one month’s rent. For multifamily apartment buildings, it can range from $300-$1000.

Yes! We hate keeping security deposits. When we withhold a security deposit, you’re angry because you want your money back, the owner is upset because there’s damage to their property, and we’re annoyed because now we have to spend time coordinating repairs/cleaning which slows our ability to re-rent the property. Everybody loses - and we don’t want that.

The simplest way to receive your FULL deposit at move-out is to return the property in the same condition as you received it (minus normal wear and tear). In 90% of cases where we withhold a portion of the security deposit, it is directly correlated to not returning the property in the same state of cleanliness that it was when you moved in.

• No smoking (of any kind) inside
• Clean up after your pets, remove pet smell
• Close windows when it’s raining
• Promptly inform us of any maintenance issues
• Deep clean the property before move-out inspection

Tenants often overlook:

• Oven, fridge, and microwave cleaning
• Dusting
• Pet dander removal
• Changing air filters every 90 days causing damage to the HVAC system

We require a Security Deposit equal to one month’s rent at the signing of the lease agreement which secures your possession of the property and allows us to stop actively marketing the property to other interested renters. Your first month’s rent isn’t due until the day you move-in. In addition, you’ll have a pet fee ranging from $250-$500 (if applicable), a monthly administrative fee of $15, and a renter’s insurance premium of $15 if you don’t provide proof of your own renter’s insurance.

Simply go to our available rentals tab, select the property you want, and hit the “submit application” button. You can also call our leasing manager if you have any other questions at 615.200.0234.

Here are our standards for tenant applications. If you do not meet these standards, we can require a cosigner, additional security deposit, or decline the application.

• Credit: 650+
• Income: 2.5x rent
• Criminal history: zero felonies or sexual offenses
• Collections: must not exceed $500
• Bankruptcy: No bankruptcies in last 5 years

Once you have applied and approved for a lease you will gain access to our Tenant Portal through our management software. This portal will provide you with 24/7 access to maintenance requests, rent payments, and direct communication with us! We require 100% of our tenants to pay through our tenant portal. We do not accept cash or checks.

Most of our properties allow pets with owner approval (subject to breed, size, age, etc). Our rental listings will specify if pets are allowed or not as well. Our non-refundable pet fees range from $250-$500 depending on the property due at move-in.

Before you sign a lease you should check with our team about the property’s pet policies. Most properties allow pets, but may limit the number, the type or the size of the pets. All properties that allow pets will have varying, nonrefundable pet fees. If you’re already leasing when you decide you want to get a pet, make sure to reach out to our PM team and share the details. If you forget to let us know, there will be a penalty fee of $500 for having an unauthorized pet in the residence plus the non-refundable pet fee of $500 (total $1000).

Your lease will outline this, but any new parties will need to apply and sign a new lease agreement with you (if approved). If you’re moving out prior to your lease term ending, then you will need to make sure that your roommate signs to be responsible for the current lease, which will require additional screening by our PM team. Please reach out to our team for guidance and we’ll do our best to help make a seamless transition.

As outlined in your lease, you need to give us a 60 day notice of your intent to move out. We will reach out at the 90 day mark to remind you.

On the 1st of every month. It is considered late if not paid by the 5th and will incur a 10% late fee. If rent is not paid by the 15th, you will be evicted.

Owner responsibility: structural, mechanical, or “end of life” of a specific material or appliance and normal wear and tear. Tenant responsibility: neglect or an accident that results in property damage.