Owner FAQs

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Our fees range between 8-10% depending on location, unit count, and asset class. When we started this company, one of our core beliefs was to offer Nashville superior property management with FULLY transparent pricing. You can view our detailed pricing page here.

For portfolios that exceed 50 units, please call our office for pricing (615) 200-0234.

Immediately. The second your management agreement is signed and you give us the keys, we promptly swing into action with a property inspection to make sure your property is rent-ready and start the marketing process within 48 hours.

This is easy!

• Read the terms of your current contract to see what type of notice you need to provide to your current property management company
• Provide them with written notice as specified in your agreement
• Sign WHPM Agreement
• We take over management of your property the day your notice expires!
• If you have a tenant and lease already in place, we enforce that lease for you until lease expiration then offer renewal to your tenant with our new lease!
• Sit back - we take care of the rest!

Nope! We take over management of existing leases all the time.

• Once your agreement is signed with us, we introduce ourselves to your tenant via phone call, text, and email informing them of the change.
• We onboard them to our online software to seamlessly make payments and submit maintenance requests.
• We assure them nothing in their existing lease is changing and that we're now the point of contact concerning property management.
• We enforce the present lease you have in place.
• Once their lease is up for renewal, we send them our WHPM Official Lease for signing.
• That's it!

No. As rental property owners ourselves, we learned firsthand what bad property management looks like. The biggest lesson we learned - cheapest doesn’t mean best. As dad would say, “You get what you pay for.”

After years of working with multiple management companies and being dissatisfied with lackluster customer service and hidden fees, we knew we could provide Nashville and surrounding markets with a superior option AND transparent pricing.

At WHPM, we view every property we take on as if we’re a stakeholder with you. Bottom line - our success as a company is directly correlated to the success of your rental property.

Regardless of the property type, we love to partner with home owners that take pride in their property. If that’s you, we manage single family homes, condos, townhouses, and multifamily apartment buildings that do not require an onsite staff.

We didn’t like reaching an automated system or constantly going to voicemail when we were clients of property management companies in the past - so we won’t do that to you! All clients have direct access to our Managing Partner, Tim E, via personal cell phone and email as well as the specific property manager assigned to your property. Call or text us any time! In the off chance we don’t pick up right away, you’ll get a response within 24 hours. If you’re not already a client, you can call our office at 615.200.0234 or fill out our contact form!

Yes! We have a specialized division of our company called Music City Vacation Homes that solely manages our short term rentals. We sourced one of Nashville’s best hospitality specialists, Greta V, and made her our Director of Hospitality to achieve Nashville’s best one-stop shop for all things short term. We’re proud to say she’s the reason we’re a superhost on AirBnB. She takes a white-glove approach to every guest and owner interaction while ensuring your rental is in 5-star condition every time. This is her passion, and it shows.

There are various and ever-changing laws that regulate rental real estate, including federal and state fair housing laws, habitability standards, tenant rights legislation, applicant screening procedures, and rent-ready requirements, among others. It’s our job to ensure your property and management experience adhere fully to all applicable rules, regulations, and laws. Our staff is fully licensed in the state of Tennessee and required to keep their finger on the pulse of new legislation so you don’t have to.

No. Our belief is we should only get paid when you do. If rent is not collected or your property is vacant, you pay us nothing. The industry standard is a monthly fee regardless of it being rented or not.

At WHPM, we believe the largest net catches the most fish. Most Property Management Companies solely use Zillow for marketing. As part of our service, WHPM markets your listing on the following platforms with professional photos to maximize your property’s exposure footprint:

• Zillow

• Trulia

• Hotpads

• MLS / RealTracs

• ApatmentAdvisor

• Dwellsy

• Realtor.com

• RentalSource

• Rental Beast

• Rentler

Once a home is ready for rent (view rent-ready standards here), we typically have it fully marketed within 48 hours.

12 days on average. We’re able to achieve this by accurately pricing your rental property on the frontend through our market knowledge and comprehensive software analytics. Inflating asking rent to gain your business or “see what happens” only increases vacancy and lost revenue. If you have your property listed over 12 days and it’s not getting leased, the market is telling you it’s overpriced.

Carefully. Our standards are high and our screening process is thorough. As owners of rental properties ourselves, we know what it’s like to have a bad tenant. We understand a critical element of property management is selecting the right tenant, not just the fast tenant. Securing a high-quality, long-term resident who pays rent punctually and maintains the property to our expectations benefits everyone involved.

To achieve top-tier screening, we’ve partnered with the industry’s leading tenant screening software, BoomScreen. This software gives us real-time access to the most current tenant background information including these 12-point checks:

• Identity Verification with authenticated government ID and selfie video
• Income Verification via bank account access and six months of pay stubs
• Employment Verification
• Credit History (Transunion, Equifax, Experian)
• Eviction History
• Landlord Verification
• Sex Offender History
• Public Records
• Criminal History
• Bankruptcy History
• Pet Verification
• Collections History

Yes! This is part of our service through BoomScreen. As stated in our lease, this is a requirement for all tenants. Tenants are automatically enlisted to monthly credit reporting on all three bureaus. This rewards the tenants who pay on time and negatively impacts the tenants that don’t.

No. At WHPM, we want you to fully trust our screening process and our personal dedication to selecting the highest quality tenant while complying with federal and state fair housing laws. More importantly, a bad tenant doesn’t just negatively impact you, it creates more work for us while staining our reputation with you. Rest assured our primary goal is to find quality tenants for your investment which is why our screening process is so robust and our standards are so high.

Nope! However, Nashville’s renter pool consists of 75% pet owners.

Because of this, we warn all clients that not allowing pets will significantly decrease your renter pool which can lead to increased time to lease and/or decreased rent.

To mitigate pet damages, we require a $500 non-refundable pet fee immediately disbursed to you at move-in. In addition, any pet damages to the property can be deducted from the tenant’s security deposit.

You also have a choice on what type of pets you’ll allow (size, breed, no cats, etc).

For all of our single family homes, condos, and townhomes, one month’s rent. For multifamily, it can range from $300 to two month's rent depending on the asset class and tenant qualifications.

We do. As your trusted property management partner, we’ve engaged Nashville’s best Landlord Attorney, Jennifer McCoy, at McCoy Law Firm to custom build an airtight lease agreement that is fair while maximizing legal protections for all parties.

No. The logistics of enforcing hundreds of leases that have different stipulations would be impossible.

We've invested a lot of resources for our legal team to draft, edit, and perfect our lease. We're confident our lease is robust with concise and comprehensive in order to protect all parties involved.

No. As your legal agent, WHPM will handle the execution of all lease agreements.

We prioritize transparency and keeping our property owners informed, so you’re always up to date on your property’s status.

• By the 10th of every month, we will provide an Owner's Statement that includes a detailed breakdown of collected rent and any maintenance tasks completed.
• You’ll also receive an end-of-year statement for tax purposes. All reports will include copies of all receipts for purchased supplies as well as detailed invoices for maintenance work carried out during the month.
• You’ll have real-time 24/7 access to these reports through the Owner’s Portal and we’ll also send them via email by the 10th of every month.

We process our books on the 9th of every month and send ACH on or before the 10th.

Yes. You will receive two inspections per lease emailed directly to you and also accessible in your Owner Portal.

1. Move-in inspection with detailed photos and notes
2. Move-out inspection with detailed photos and notes
3. Optional property inspection with detailed photos and notes ($99)

While we boast 99% on-time payments from our tenants, “failure to pay” situations can happen. Rent is due on the 1st and considered late if not received by the 5th. If the tenant hasn’t paid by the 10th and hasn't attempted to set up a payment plan with us, we handle the entire legal eviction process on your behalf.

Because we are so confident in our screening process, we cover up to $500 in legal fees and waive our lease fee for the next tenant. Our attorneys handle all collections efforts and wage garnishments on your behalf as well.

More important to us than property "updates" is partnering with owners that take pride in their property and seek to maintain high property standards. The quality of the property is equal to the quality of tenant it will attract. Therefore, you want your property to be updated and CLEAN. You can view our rent-ready standards here. When we take on new clients, we do a property walk and make suggestions on improvements (if needed) that we believe could increase your rent potential.

We handle ALL maintenance of the property (even 3am emergencies). Over the years, we’ve sourced the best licensed, bonded, and insured vendors that give us discounted pricing due to the volume of work we give them and that savings is passed on to you! Additionally, we also have two in-house maintenance techs that provide timely and quality maintenance for routine repairs.

Yes. We have two in-house maintenance technicians that handle routine maintenance for $75/hour plus cost of materials. If the scope of work is outside of their expertise, we have a vast list of vendor partners that we utilize to provide you with quality work at an exceptional price + a 10% coordination fee.

Vacant: Yes, but any alarm system must be disarmed between the hours of 8am-7pm to allow for tours.

Occupied: No. We want tenants to treat your rental like their home and as such, we don't want them feeling like they're being watched. If tenants would like to use existing cameras, alarms, or ring doorbells - they can convert accounts to their name at their expense. But owners are required to deactivate any camera or alarm systems before tenants move in.

Vacant: Yes!
You are welcome to hire any vendor or do any make-ready repairs/updates you would like on your property.

Occupied: No.
To protect us, the tenant, and you - we must use our pre-screened, licensed, insured, and bonded vendors to limit security issues and control quality standards. If you have a local vendor that you love and trust, please send them our way so we can vet them!

Yes. We require a $500 maintenance reserve for all clients. These funds are YOUR money and deposited into our trust account for YOUR property. These funds are used (if needed) for required maintenance repairs in between rental income payouts for routine maintenance as it arises. The reserve account will always have a balance of $500 as long as we manage your property. If you sell or discontinue our service, the reserve funds are returned to you.

If the repairs are under $500, we have the authority to price out our vendors and execute the repairs on your behalf. If the repairs exceed $500, we provide you with multiple quotes and require your approval before proceeding with repairs.

No. We are a relationship-driven property management company that partners with clients seeking a comprehensive service experience and are committed to maintaining high-quality properties. We do not subscribe to the “landlord versus tenant” mindset. Instead, we believe that when property management is conducted with integrity, both residents and landlords reap the benefits. Happy tenants equal happy owners.

No. Our property management agreement offers our owner-clients maximum flexibility, featuring your right to cancel for any reason without penalty. It is crafted to ensure we provide a consistent, high-quality, full-service management experience for our clients every time.

Contact us or call the office at 615.200.0234.