Owner FAQs

Great question! Let our knowledgeable staff provide a free Rental Analysis for you with a real-time market analysis complete with rental comps and market conditions report. Click here to get your free analysis today!

Our fees range between 8-10% depending on location, unit count, and asset class. When we started this company, one of our core beliefs was to offer Nashville superior property management with FULLY transparent pricing. You can view our detailed pricing page here.

Immediately. The second your management agreement is signed and you give us the keys, we promptly swing into action with a property inspection to make sure your property is rent-ready and start the marketing process within 48 hours.

No. As rental property owners ourselves, we learned firsthand what bad property management looks like. After years of hiring multiple management companies and being dissatisfied with lackluster service and hidden fees, we knew we could provide Nashville with a better option AND transparent pricing. At WHPM, we view every property we take on as if we’re a shareholder with you. We only do well if your investment does well and we provide the personalized attention we thought we deserved when we were clients like yourself.

Regardless of the property type, we love to partner with home owners that take pride in their property. If that’s you, we manage single family homes, condos, townhouses, and multifamily apartment buildings that do not require an onsite staff.

We didn’t like reaching an automated system or constantly going to voicemail when we were clients of property management companies in the past - so we won’t do that to you! All clients have direct access to our Managing Partner, Tim E, via personal cell phone and email as well as the specific property manager assigned to your property. Call or text us any time! In the off chance we don’t pick up right away, you’ll get a response same day. If you’re not already a client, you can call our office at 615.200.0234 or fill out our contact form!

Yes! We have a specialized division of our company called Music City Vacation Homes that solely manages our short term rentals. We sourced one of Nashville’s best hospitality specialists, Greta V, and made her our Director of Hospitality to achieve Nashville’s best one-stop shop for all things short term. We’re proud to say she’s the reason we’re a superhost on AirBnB. She takes a white-glove approach to every guest and owner interaction while ensuring your rental is in 5-star condition every time. This is her passion, and it shows.

There are various and ever-changing laws that regulate rental real estate, including federal and state fair housing laws, habitability standards, tenant rights legislation, applicant screening procedures, and rent-ready requirements, among others. It’s our job to ensure your property and management experience adhere fully to all applicable rules, regulations, and laws. Our staff is fully licensed in the state of Tennessee and required to keep their finger on the pulse of new legislation so you don’t have to.

No. Our belief is we should only get paid when you do. If rent is not collected or your property is vacant, you pay us nothing. The industry standard is a monthly fee regardless of it being rented or not.

Our marketing strategy is extensive to ensure your investment gets the greatest exposure possible. When a property becomes vacant, our objective is to secure a highly qualified resident as swiftly as possible. We conduct a thorough rental price analysis that combines market data with our expertise in current conditions to ensure the most competitive and accurate pricing. Since vacancy and turnover costs are among the largest expenses landlords face, we strive to minimize vacancy time through attractive rental rates while maximizing overall income.

In addition to high-quality photos, we enhance our marketing efforts with virtual tours, allowing potential applicants to view properties online at their convenience. We also collaborate with various listing platforms, including Zillow, Trulia, The MLS, Rent.com, Homes.com, Apartments.com, and more, to maximize your property's market exposure.

Once a home is ready for rent (view rent-ready standards here), we typically have it fully marketed within 48 hours.

The market average for Nashville is 35 days. At WHPM, we take pride in averaging a signed lease in hand within 12 days from marketing launch and move-in within 21 days. How are we able to do this?! Due to our market knowledge and software integration, we’re able to accurately and competitively price your property so it rents quickly while achieving the highest rent the market will allow. As your property management partner, we want you to trust our expertise. Because of that, we gauge anticipated rents in our rental analysis with integrity instead of inflating expectations just to gain your business. Overpricing your property to “see what happens” can lead to renters going elsewhere which equates to lost revenue due to vacancy. At WHPM, our goal is to keep you informed on market conditions and get your income stream going as fast as possible.

Our standards are high and our screening process is thorough. As owners of rental properties ourselves, we know what it’s like to have a bad tenant. We understand a critical element of property management is selecting the right tenant, not just the fast tenant. Securing a high-quality, long-term resident who pays rent punctually and maintains the property to our expectations benefits everyone involved.

To achieve top-tier screening, we’ve partnered with the industry’s leading tenant screening software, BoomScreen. This software gives us real-time access to the most current tenant background information including these 12-point checks:

• Identity Verification with authenticated government ID and selfie video
• Income Verification via bank account access and six months of paystubs
• Employment Verification
• Credit History (Transunion, Equifax, Experian)
• Eviction History
• Landlord Verification
• Sex Offender History
• Public Records
• Criminal History
• Bankruptcy History
• Pet Verification
• Collections History

Yes! This is part of our service through BoomScreen. As stated in our lease, this is a requirement for all tenants. Tenants are automatically enlisted to monthly credit reporting on all three bureaus. This rewards the tenants who pay on time and negatively impacts the tenants that don’t.

No. At WHPM, we want you to fully trust our screening process and our personal dedication to selecting the highest quality tenant while complying with federal and state fair housing laws. More importantly, a bad tenant doesn’t just negatively impact you, it creates more work for us while staining our reputation with you. Rest assured our primary goal is to find quality tenants for your investment which is why our screening process is so robust and our standards are so high.

Although you do NOT have to allow pets, Nashville’s renter pool consists of 70% pet owners. We will gladly manage your property even if you don’t want pets, but we warn all clients that you will be reducing your renter pool significantly; which can lead to longer listing periods or cheaper rents.

To mitigate pet damages, we require a $500 non-refundable pet fee immediately disbursed to you at move-in. In addition, any pet damages to the property can be deducted from the tenant’s security deposit.

You also have a choice on what type of pets you’ll allow (size, breed, no cats, etc).

For all of our single family homes, condos, and townhomes, one month’s rent. For multifamily, it can range from $300-$1000 depending on the asset class and tenant qualifications.

We do. As your trusted property management partner, we’ve engaged Nashville’s best Landlord Attorney, Jennifer McCoy, at McCoy Law Firm to custom build an airtight lease agreement that is fair while maximizing legal protections for all parties.

No. As your legal agent, WHPM will handle the execution of all lease agreements.

We prioritize transparency and keeping our property owners informed, so you’re always up to date on your property’s status.

• By the 20th of every month, we will provide an Owner's Statement that includes a detailed breakdown of collected rent and any maintenance tasks completed.
• You’ll also receive an end-of-year statement for tax purposes. All reports will include copies of all receipts for purchased supplies as well as detailed invoices for maintenance work carried out during the month.
• You’ll have real-time 24/7 access to these reports through the Owner’s Portal and we’ll also send them via email by the 20th of every month.

We process our books on the 9th of every month and you’re paid via ACH on or before the 10th.

Yes. You will receive two inspections a year emailed directly to you and also accessible in your Owner Portal.

1. Move-in inspection with detailed photos and notes
2. Move-out inspection with detailed photos and notes
3. Optional property inspection with detailed photos and notes ($99)

While it is rare, if the tenant hasn’t paid by the 10th and hasn't attempted to set up a payment plan with us, we handle the entire legal eviction process on your behalf. Because we are so confident in our screening process, we cover up to $500 in legal fees and waive our lease fee for the next tenant. Our attorneys handle all collections efforts and wage garnishments on your behalf as well.

The quality of the property is equal to the quality of tenant it will attract. Therefore, you want your property to be updated and CLEAN. You can view our rent-ready standards here. When we take on new clients, we do a property walk and make suggestions on improvements (if needed) that we believe could increase your rent potential.

We handle ALL maintenance of the property (even 3am emergencies). Over the years, we’ve sourced the best licensed, bonded, and insured vendors that give us discounted pricing due to the volume of work we give them and that savings is passed on to you! Additionally, we also have two in-house maintenance techs that provide timely and quality maintenance for routine repairs.

Yes. We have two in-house maintenance technicians that handle routine maintenance for $75/hour plus cost of materials. If the scope of work is outside of their expertise, we have a vast list of vendor partners that we utilize to provide you with quality work at an exceptional price + a 10% coordination fee.

If the property is vacant, you are welcome to hire any vendor or do any make-ready repairs/updates you would like on your property. Just know, our trusted vendors can achieve your repairs in a timely manner typically at the lowest price around regardless of our coordination fee.

If the property is occupied, we have to use our pre-screened, licensed and insured vendors to limit who has access to the property for the protection of the tenant. If you have a local vendor that you love and trust, please send them our way so we can vet them. We love adding quality vendors to our contacts!

Yes. We require a $500 maintenance reserve for all clients. These funds are YOUR money and deposited into our trust account for YOUR property. These funds are used (if needed) for required maintenance repairs in between rental income payouts for routine maintenance as it arises. The reserve account will always have a balance of $500 as long as we manage your property. If you sell or discontinue our service, the reserve funds are returned to you.

If the repairs are under $500, we have the authority to price out our vendors and execute the repairs on your behalf. If the repairs exceed $500, we provide you with multiple quotes and require your approval before proceeding with repairs.

No. We are a relationship-driven property management company that partners with clients seeking a comprehensive service experience and are committed to maintaining high-quality properties. We do not subscribe to the “landlord versus tenant” mindset. Instead, we believe that when property management is conducted with integrity, both residents and landlords reap the benefits. Happy tenants equal happy owners.

No. Our property management agreement offers our owner-clients maximum flexibility, featuring your right to cancel for any reason without penalty. It is crafted to ensure we provide a consistent, high-quality, full-service management experience for our clients every time.

Contact us or call the office at 615.200.0234.